Kuapā Consulting
Your transformation partner
Process Improvement
Facilitated a series of process and people focused sessions with the leadership of a Hawaii-based fire protection and life safety organization, helping them to understand their current core business processes and identify opportunities to redefine roles and responsibilities to improve the delivery of services to their customers.
ERP Implementation Support
Provided strategic guidance and support services to a $100M Hawaii-based manufacturer/retailer during the implementation of a Microsoft NAV enterprise resource planning system. Led process redesign, desktop procedure development, and user acceptance testing efforts across all head office functions and managed the piloting and subsequent enhancement of a new point of sale system for 50+ retail locations.
Strategy Workshop
Planned and facilitated a workshop with members of the senior management team that included an assessment of the current organizational strengths, weaknesses, opportunities, and threats, the definition of the organization’s desired future state, and identification of 5 bold steps to develop the required organizational capabilities needed to support of the desired change. These included talent management, process and financial discipline, and quality control.
Organizational Assessment
Conducted an organization-wide assessment under the banner of “Doing the Right Things Right” which identified opportunities to improve alignment and allocation of people resources and the quality of manufactured processes. The process included one-on-one interviews with 15 mid-level managers/stakeholders and the definition of 6 major projects and 13 quick hit improvements.
Management Training
Designed, developed and delivered a multi-module training program for the company's management team focusing on talent management, store-level financial management, personal leadership development, and retail sales management.
Functional Transformation
Led a $7M transformation project that included: development of a more effective service delivery model based on results of an initial assessment; mobilizing and leading an integrated team of consultants and client staff during a comprehensive, multi-year design and implementation effort; and launching a state of the art service center to support the system’s principals and teachers.
Service Delivery Transformation
Project leader for a $4.2M transformation initiative. Project included a comprehensive current state assessment and transformation business case (payback period was 2.7 years) followed by a detailed design and implementation phase. Design and implementation phase included the deployment of case and knowledge management tools, redesign of roles and responsibilities for the service center team, improvement of customer-facing and operational processes, and a branding campaign to launch the new service delivery model.
Transformational Assessment
Project leader for a comprehensive transformation assessment and roadmap. Project included an activity-based cost analysis, interviews with top executives to validate strategies and associated improvement opportunities, process redesign, and the development of a new service delivery model and implementation roadmap. The associated business case outlined a $9.4M investment with the potential to generate $1.7M in annual cost savings.